TERMS & CONDITIONS


GENERAL

This site is owned and operated by Marla London Designs DMCC ("Marla London", "we" or "us" or "our"). Registered office: Marla London Designs DMCC, P.O. Box 62704, Dubai, United Arab Emirates. If you want to ask us anything about these Terms and Conditions ("T&Cs") or have any comments or complaints on or about our Website, please Contact Us.

These T&Cs together with our Privacy Policy apply to the use of this Website and constitute the entire agreement between you and us regarding your use of this Website and purchase of goods, and supersede any other terms and conditions, agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and us in relation to such matters. If you do not agree to be bound by these T&Cs you may not use or access this Website.

By accessing this Website and/or placing an order you agree to be bound by the T&Cs. You confirm that, in agreeing to accept the T&Cs, you have not relied on any representation save insofar as the same has expressly been made a representation in the T&Cs and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the T&Cs save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the T&Cs.

No waiver by us of any breach of this Agreement shall be considered as a waiver of any subsequent breach of the same provision or other provision.

We shall have no liability to you for any delay in performance to the extent that such delay is due to any event outside our reasonable control. If we are affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.

Ownership of Rights

All rights, including copyright and Trade Marks, in this Website are owned by or licensed to Marla London. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Marla London. You may not modify, distribute or re-post something on this Website for any purpose.

Non Commercial Use

This Website is for your personal, non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Website. You may not use this Website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Website.

Accuracy of Content

Marla London has taken every care in the preparation of the content of this Website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this Website. Packaging may vary from that shown. To the extent permitted by applicable law, Marla London disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website.

Marla London shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website.

Marla London makes every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any Websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Website and screen out anything that may damage it. Marla London shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Website.

Password / Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known by someone else, has been or is likely to be used without your authorisation, you should change your password or contact us immediately. Marla London shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the T&Cs by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Exclusions of Liability

Any disclaimers and exclusions of liability in these T&Cs shall not apply to any damages arising from death or personal injury caused by the negligence of Marla London or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Law, Jurisdiction and Language

This Website, any content contained herein and any contract brought into being as a result of usage of this Website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Marla London reserves the right to amend the T&Cs of this service at any time.

PRODUCTS, PRICING AND ORDERS

Ordering

No contract is created until we have accepted your order and sent you an email confirmation. If you do not receive an email confirmation within one working day please contact us to check whether we have received your order.

Payment

Payments are processed by PayPal. You can pay using a credit or debit card, or using your PayPal account.

Product Availability

All products for sale on www.marlalondon.com subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email.

Product Descriptions and Prices

Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. The dimensions given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the Website. However, the information may not always exactly reflect the position when you placed an order. Please note that the delivery times are only estimates, and cannot be guaranteed. Packaging may vary from that shown. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

In the event that the product is listed at an incorrect price due to a typographical error or an increase in prices that has not been updated on this site we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price.

RETURNS

Non-Faulty Goods

If you are not happy with your goods you can return your order to the following address. It is your responsibility to arrange this and pay for the return. Goods must be returned within the cancellation period; this commences upon receipt of your item and ends 14 days later. We will not accept any returns for non-faulty items that have been used and tags removed.

Items returned outside the above time frames are only accepted at our discretion and can only be refunded as an 'on-line store credit'.

Faulty Goods

In the unlikely event that our goods are faulty, please follow the procedure outlined below to request a Returns Number ("RN") and to return the goods. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty we shall offer you a refund or replacement.

All Goods

All returned items must have a RN. You may obtain a RN by emailing customercare@marlalondon.com or using our contact form within the cancellation period. This RN number should be written on your original invoice and on the return label. Unidentified returns may be returned to the sender. We request that all goods are returned within 14 days of the date of your request for a RN.

All goods which have been returned in line with the T&Cs will be credited to the original purchaser's payment method at the price paid for the item, including any sales taxes but excluding shipping charges unless the item is faulty.

Returns Address: 15 Cody Road, Farnborough, Hampshire, GU14 0BX

DELIVERY


UK DELIVERY
Delivery costs £3.95. UK deliveries within 3-5 working days.
UK Next Day Delivery costs £5.95. During busy and sale periods next day delivery will be unavailable and please allow 5-7 working days.
See below for more information.
EUROPEAN DELIVERY
Delivery costs £10.00. European delivery within 3-7 working days.
WORLDWIDE DELIVERY
Delivery costs £15.00. Worldwide delivery normally takes up to 10 working days, however this may take considerably longer.

Next Day delivery may be unavailable for some post codes due to carrier restrictions on certain geographic locations. Please contact us for more information.

If you order Next Day Delivery by 3pm, Monday to Thursday, you will receive your goods the next day provided our carriers' services are functioning normally and there are no adverse weather conditions, or other factors which are out of our control.

If you place an order after 3pm on a Thursday on a next day service you will not receive this until the following Monday, we do not deliver on Saturdays.

If you order anytime after 3pm on a Friday and over the weekend, you will receive your goods on the Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.

During busy sale periods Next Day Delivery option may not be available. Any changes will be stated in delivery information.

We do not deliver on a Bank Holiday so please be aware of any upcoming ones when you order.

We aim to dispatch all orders received before 3pm on the same day. We aim to dispatch any orders placed after this the following day, except Friday when we aim to dispatch on the following Monday or next working day if the Monday is a public holiday.

We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

You are responsible for making arrangements to receive the goods and if the goods are held at the post office or a delivery company's depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.

We will not accept any responsibility for any loss or damage which occurs to the goods after delivery.

We do not deliver to PO Boxes.

Go to Desktop Website
N